ISS

In 2020, ISS Sweden embarked on a project to upgrade its P2P system. By leveraging an Agile implementation process, the company was able to go live with a new solution in just four weeks – despite the additional pressures and challenges posed by the Covid-19 pandemic.

ISS Sweden is a global facilities management business and a long-term Basware customer. ​At the beginning of 2020, the company realised it needed to transition from its on-premise Basware solution to the Cloud, and quickly.​

ISS had a choice of vendors, but they chose to remain with Basware. ​ According to Karin Fröderberg, ISS’s Business Solution Manager, “We knew Basware could implement a new cloud solution at speed.

ISS’s new Cloud solution needed to increase productivity and improve reporting. It needed to integrated with ISS’s ERP system (Oracle), workforce management system, and business intelligence solution.

In addition, the COVID-19 pandemic presented a unique challenge. How could ISS implement a solution when strict social distancing measures were in place?​

How ISS transition from on-premises to the cloud with Basware 

Working with Basware consultants, an agile methodology was utilised for the implementation of the new P2P solution.

Frequent meetings and concise communication were critical in delivering the project on time. ISS and Basware engaged in brief daily meetings to outline priorities and resolve any issues.​

Working with Basware on building this solution, from the ground up, we now have accurate master data and are able to manage processes in a more efficient way.Anki Wickenberg, ISS Sweden, Financing Services Manager

This frequent communication mitigated the challenges raised by the pandemic, but Basware also offered extensive support leading up to and during the go-live phase.