Empire Portfolio Group

Empire Portfolio Group, a dynamic franchise management company, operates well-known brands such as Orange theory Fitness and Relive Health. With operations across the United States and Canada, Empire manages over 100 franchise locations. In a fast-paced and diverse business environment, Empire needed a robust solution to manage their accounts payable (AP) processes efficiently. Basware provided the perfect fit, helping Empire streamline their AP operations while meeting the expectations of its young, digital-native clientele.

We were able to envision and build our AP processes the way we wanted, which has helped us scale from the beginning." Tiffany Miller, Director of Accounts Payable at Empire Portfolio Group

Empire faced several challenges in managing their AP processes. The high volume of invoices and multiple brands made vendor management complex. Additionally, the fast-moving nature of the franchise management industry required quick adaptation to changing needs, while Empire’s end users expected instant, seamless transactions.

The Basware solution

Basware’s comprehensive AP automation solution addressed these challenges effectively. It streamlined vendor management, enabling Empire to handle high invoice volumes more efficiently. The solution also provided the flexibility needed to keep pace with the industry’s rapid changes. Moreover, Basware’s technology met the high expectations of Empire’s digital-native clientele, ensuring a smooth and intuitive user experience.

Transformative results

The implementation of Basware’s solution led to significant improvements in Empire’s AP processes. Tiffany Miller, Director of Accounts Payable at Empire, highlighted the efficiency gains:

“We’re no longer spending countless hours on data entry or moving invoices from one queue to another. Our team now focuses on strategic initiatives and provides valuable feedback.”

Empire successfully brought its AP processes in-house, building them from the ground up. This resulted in streamlined operations with no need for additional headcount over the next five years. “We were able to envision and build our AP processes the way we wanted, which has helped us scale from the beginning,” Tiffany noted.

Basware’s solution also empowered Empire’s employees to take a more active role in the AP process, leading to increased job satisfaction. “Our employees are now valued contributors to our process, and they feel fulfilled and challenged,” Tiffany added.

A decade of trust and partnership with Basware

Tiffany Miller’s relationship with Basware spans over nine years and three different companies, underscoring her confidence in their solutions and consistent support. She praised Basware’s low turnover and cohesive team, emphasizing the strong cultural foundation that sets the company apart:

“The fact that so many people are still here reinforces what I’ve always known – the culture at Basware is exceptional. They’ve been there for me throughout the years, and their support never wavers.”

She highlighted the trust and reliability she experiences with Basware, emphasizing how these qualities strengthen their partnership: “What I value most is that I’m not constantly talking to someone new. Basware’s team is consistent, and they’re with you every step of the way. It’s a journey, and they never stop being there for you.”

Tiffany also spoke about the authenticity and commitment demonstrated by Basware’s team: “These people are incredible. This company is incredible. The fact that I keep coming back to Basware shows they truly live their values. They don’t just talk the talk – they walk the walk.”